Returns Policy

Quality & Installation:

Once we’ve finished our quality checks, we carefully and securely pack your wallpaper in rigid cardboard tubes. We can provide hanging instructions to guide you through the install, but feel free to get in touch if you need any help.

Our wallpapers will require professional installation. Our customer support team can connect you to local installers (in select cities) who could provide installation on paid basis, they generally cost (Rs 15/20 per sqft). Please note installation services or issues resulting from wall or installation are not a part of our scope of work. 

Return Policy:

Our expert production team conduct rigorous quality checks on each and every strip of paper and we will not let anything leave our HQ if we are not 100% confident that it’s perfect for you.

If there is a problem with your wallpaper, simply contact our friendly team, and we will sort it out for you right away. To help us solve the problem quicker, we will ask you to send through some photos of your wallpaper to work out whether we need to send a courier to collect your wallpaper. Once we have established the problem, we will send a replacement wallpaper to you on next day delivery. Please note that we will need to know about the problem within 2 days after delivery to offer a replacement mural.

Our wallpapers are ‘made to measure’ and unique for each wall, therefore no two are the same. For this reason, we are unable to accept returns of wallpapers due to a change of plan, or after they are installed, as we cannot reuse it.

Please do take care when installing the wallpapers or hiring someone to help with the install, as we are unable to compensate installation fees from third parties or take responsibility for installation errors. The product must be checked for any potential errors before the hiring of any third party, as we cannot accept any cancellation fees in the event that the product is not fit to be installed. Please note we can help you connect you to local installers but they aren't part of our scope of work or our team. 

Measurements:

Measuring your wall is easier than you think. All we need is the width and height of the wall at the longest and widest possible points. See the drawings below to get you started and don’t forget, we’re always here if you need us.